Past Events

Flow: The Primary Objective

June 14, 2018

Presented by Dr. Ajai Kapoor, Partner with Goldratt Consulting North America. 

Dr. Kapoor showed participants why focusing on flow is the key to increasing quality output, explains the practical TOC approach for creating high velocity flow through any type of organization, and illustrates the nitty gritty “how to” through real life examples from a variety of industries.  


Bosses, Bureaucracy and Buy-In

May 10, 2018

Presented by Andrew Busch, Retired Lieutenant General of the United States Air Force. 

No matter where you sit on the organization chart, you always have a boss and bureaucracy around and above you. There is risk with implementing change and you need to communicate up your chain as well as to your team.

General Busch shared his experience implementing the Theory of Constraints in a large and very complex organization. He also spoke to how he achieved buy-in throughout multiple departments and chain of command. Sharing leadership lessons and hardships along the way, General Busch helped inspire those in attendance to reach across the aisle, form partnerships, and create change. 

The Leader's Mindset
April 12, 2018

Presented by Lisa Scheinkopf, Partner Goldratt Consulting & Global Director, Goldratt School.

Are you aiming high enough? What is the trap with incremental improvements? As a leader, the goal you pursue must help your organization achieve its goal.  

Lisa shared insights gained over nearly 3 decades coaching leaders at all levels to steer their organizations through major change initiatives. Starting with making the distinction between "what we do" and "what is our job", Lisa provided practical guidance to help the participants take the next leap in their own leadership effectiveness.


Uncertainty: No Longer an Excuse to Poor Performance
March 13, 2018

Presented by Gary Adams, Director, Delta Connection TechOps at Delta Air Lines.
Moderated by Lisa Scheinkopf, Partner Goldratt Consulting & Global Director, Goldratt School.

Gary shared his insights on how Delta TechOps incorporated the use of TOC to reduce work in process by 70%, reduce lead times by 40%, increase output by more than 20%, and increase revenues by more than 3X.

Lisa provided the context – the TOC concepts that drive ongoing improvement of flow – so that no matter what operation or industry you are in, the lessons learned from Delta TechOps can be applied.


Overcoming Barriers to Buy-In
March 8, 2018

Presented by Brant Omar Ames, Director of Academic Technology, Western Governors University.
Moderated by Lisa Scheinkopf, Partner Goldratt Consulting & Global Director, Goldratt School.

Brant discussed a recent initiative at WGU that overhauled its program development process.  He shared some of the challenges they faced in getting buy-in from the many people across the country needed in order to make the new processes work.

Utilizing the WGU case as a live example, Lisa provided a TOC framework to better understand what would make people resist a given change and how to gain collaboration rather than trigger resistance.


Bottlenecks & Breakthroughs
February 8, 2018

Presented by Brendan Wright, Director of Performance Solutions and Mike Stump, Process Improvement Manager, Savage Services.

Moderated by Lisa Scheinkopf, Partner at Goldratt Consulting and Global Director of Goldratt School.

Founded in 1946, Savage Services is a trusted transportation and logistics industry leader, specializing in rail, truck and marine transportation. Brendan and Mike shared how the company looks for constraints across its 200+ operating locations to improve productivity and optimize costs, while better serving their customers.

Lisa provided “big picture” insights into constraint management processes across functions and industries.


Management Attention: The Ultimate Constraint
January 7, 2018

Presented by Rami Goldratt, CEO Goldratt Consulting

Rami illustrated the three common but non-obvious ways in which management attention is wasted and distorted to reveal the causes behind the problem. He also explained how to reverse the vicious cycle in order to discover more time to focus management attention on the real needs of the organization, both short and long term.